Privacy Policy

What We Collect From You

When you use D DabbaWala, we collect information necessary to provide our tiffin delivery subscription service. This includes:

We also automatically collect device information (device type, OS version, app version) and usage data (screens visited, features used) to improve app performance.

Why We Process Your Data

We use the information we collect for the following purposes:

• Creating and managing your D DabbaWala account and subscription
• Processing and delivering your tiffin orders to the correct address
• Verifying payments through uploaded screenshots and activating your subscription
• Sending order confirmations, delivery updates, and service notifications
• Coordinating between home users, office users, and delivery partners
• Resolving disputes, providing customer support, and improving our service
• Complying with applicable laws and preventing fraud

Third Parties We Work With

To provide our service, we share limited data with trusted third-party service providers:

• Maps & Location Services — We use Google Maps to display delivery routes and address lookup. Your location is shared with Google solely for this purpose and governed by Google's Privacy Policy.
• Analytics — We may use Firebase Analytics or similar tools to understand app usage patterns. This data is anonymized and aggregated.
• Payment Processing — Payment verification details (screenshots) are handled internally by our admin team. We do not integrate with third-party payment gateways that store your card details.
• Cloud Storage & Backend — Your data is stored on secure cloud infrastructure. Access is restricted to authorized personnel only.

We require all third parties to maintain appropriate security standards and to use your data only for the specified purpose.

How We Protect Your Data

We take the security of your personal information seriously. D DabbaWala implements the following safeguards:

• Data is transmitted over encrypted HTTPS connections at all times
• Authentication tokens are stored securely using industry-standard practices
• Access to user data in our backend systems is restricted to authorized personnel
• Payment screenshots are stored securely and accessible only to verified admin accounts

Your data is retained for as long as your account is active. Upon account deletion, we will remove your personal information within 30 days, except where retention is required by law.

Control Over Your Information

You have the following rights with respect to your personal data:

• Access — Request a copy of the personal data we hold about you
• Correction — Update or correct inaccurate information via your account settings
• Deletion — Request deletion of your account and associated personal data
• Withdrawal of Consent — Revoke permissions such as location access via your device settings at any time
• Portability — Request your data in a portable format upon written request

To exercise any of these rights, contact us at the email address listed below. We will respond to all requests within 30 days.

How to Delete Your Account

You have the right to request deletion of your D DabbaWala account and all associated personal data at any time. To submit a deletion request, simply send an email to us with the subject line "Account Deletion Request".

Upon receiving your request, we will:

• Verify your identity to prevent unauthorized deletion requests
• Permanently delete your account and all associated personal data within 30 days
• Remove your name, email, phone number, location data, and uploaded photos from our systems
• Send you a confirmation email once the deletion is complete

Please note that some data may be retained for a limited period if required by law (e.g. transaction records for tax compliance) and will be deleted as soon as legally permissible.

Age Restrictions

D DabbaWala is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to remove that information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through the app or via email before the changes take effect.

Your continued use of D DabbaWala after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

Get in Touch

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us: